Support & Maintenance
When you need Support, we have it covered with Real people and Real Work
Working towards making a difference in the world of customer support with Technology and People. We are a company at development and service that people love.
Infrastructure Monitoring and Maintenance
If you have an application running on one environment and wish to move this to a new environment, we can help you to migrate, ensuring downtime and risk are both minimized to your business. We carefully do the migration process of your application from A to B safely, and securely on time.
Customer Support
At Greenmedsoft, developing a product is one area and providing customer support for the same is one major area. We help the users in Training them on the product usage, Troubleshooting the performance issues, and maintenance of the product
Issue Tracking
Be it a Software company or an End-user, we help you in fixing the bugs of your application. At times when resources and time are limited, Greenmedsoft will be your partner in doing this effectively.
Application Maintenance
Greenmedsoft being a development company, it understands the pain of Application Maintenance. Our team and the process has been defined with an extensive thought to provide our clients with an utmost 24/7 Maintenance support.
Application Performance Tracking
Every user has a different issue in the Application performance. Tracking the same has been a challenge for most of the development companies and that is where Greenmedsoft extends its unique feature of Performance Tracking and control.
Application Enhancement
At Greenmedsoft, it is our practice to work closely with the client to understand the performance and constantly help them enhance the performance of the applications.
High Throughput Technology Stack
Our expertise and experience in high throughput distributed platform uses a wide range technologies and systems.
L1, L2, and L3 Support
At L1 support function, our trained tech team will analyse the issue and try resolve if the issue is at basic level.
If the issue persists the user will be escalated to L2 where the L2 team will work on the root cause analysis and work on resolving the issue and if the issue is not resolved then, the L3 team with high technical knowledge at design, architecture and coding level will be involved with direct user interaction for a satisfactory issue resovance.
Application Monitoring and Issue Tracking
We follow a methodological approach throughout the application working, its performance and issue tracking for the product life-cycle in providing quality support and maintenance in order to determine, design and deliver best fit application.
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